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Service delivery

Let’s get digital

The internet has changed how we find and access information. Believe it or not, there’s more than just cat pictures and memes out there.

Jun 21, 2018 02:05 PM | Read more

Back in my day…

When I was at primary school, I had a PostBank savings book. Once a week, I took the savings book to school, along with some money to deposit, and handed it in in the morning.

Nov 30, 2017 02:03 PM | Read more | Comments (2)

The way to the future

Posted by Joy.Hippolite@oag.govt.nz |

Developments in technology are changing how we carry out even the simplest of tasks. So how are public sector organisations responding to citizens' needs?

Nov 29, 2017 02:05 PM | Read more

Slips, trips, and the one-armed auditor

Are Wellington's high kerbs part of an evil plan to depose cats from the number one spot on the net? And what's that got to do with ACC?

Jun 18, 2014 03:29 PM | Read more

A quality service? What are they doing with complaints?

Posted by tom.haslam@oag.govt.nz | | filed under: ,

Trying to make a complaint can sometimes make you feel like you're starring in your own dead parrot sketch.

Feb 27, 2014 11:21 AM | Read more | Comments (4)