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Service delivery
Back in my day…
Posted by
Charles Fitzgerald
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When I was at primary school, I had a PostBank savings book. Once a week, I took the savings book to school, along with some money to deposit, and handed it in in the morning.
The way to the future
Posted by
Joy.Hippolite@oag.govt.nz
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Developments in technology are changing how we carry out even the simplest of tasks. So how are public sector organisations responding to citizens' needs?
Slips, trips, and the one-armed auditor
Are Wellington's high kerbs part of an evil plan to depose cats from the number one spot on the net? And what's that got to do with ACC?
A quality service? What are they doing with complaints?
Trying to make a complaint can sometimes make you feel like you're starring in your own dead parrot sketch.
